We follow these principles to make sure that our help is effective.
Speed
Our help must reach the client in time so the approval process is cut to a minimum. After a quick check, an application is sent to evaluators who decide without delay if support will be provided.
Targeted assistance
We don't make up our support programmes from scratch. In collaboration with partner organisations, we find out about people's real needs, we do the fieldwork and use up-to-date data from Prague City Hall.
Learning
Is our help truly effective? We work with evaluators to see if and how our support is really helping. We look at individual cases and the functioning of the fund itself.
Empathy
Sometimes fate strikes, sometimes you're in the wrong place at the wrong time and sometimes you just mess up. We are not indifferent, and we do not judge. We try to build a bridge to cope with the situation. When we can't support, we try to recommend other options.
Transparency
We don't hide anything. To make sure everyone knows if they are eligible for support, we publish clear assessment criteria.
